Privacy Policy | pulse bet Official - Secure Gaming in Philippines

Welcome to the pulse bet Privacy Policy. This document describes how we handle the personal information of our users within the Philippines. By registering an account or using our services, you agree to the practices described in this policy.

This policy applies exclusively to the services provided by pulse bet. It does not apply to third-party websites, external payment portals, or other platforms you may visit after leaving our website. We encourage you to review the privacy policies of any third-party service you interact with.

Account and Identity Data

We collect information necessary to establish your identity and manage your profile, such as your name, email address, phone number, and date of birth. This ensures that our services are accessed only by eligible users.

Verification Documents

To prevent fraud and comply with regulations, we may require copies of government-issued identification or proof of address. This data is used strictly for identity verification (KYC) purposes.

Payment Data

We collect payment method details required to process deposits and withdrawals. Sensitive financial data is handled via encrypted channels and managed by our partner payment providers.

Gaming and Transaction Activity

We record your betting history, transaction logs, and game preferences. This helps us manage your balance and provide a personalized experience.

Technical and Device Data

When you visit our site, we automatically collect data including your IP address, browser type, device identifiers, and operating system to optimize performance and detect suspicious activity.

Support Communications

Records of your interactions with our customer support team are maintained to resolve issues and improve our service quality.

We gather information through three primary channels:

• Directly from you: Information provided during registration, KYC verification, and when contacting support.
• Automatically: Data captured via cookies and server logs as you navigate our platform.
• Partner Providers: We may receive limited information from our partner payment processors and verification services to confirm the validity of transactions and identities.

Your data is processed for the following legitimate purposes:

• Account Management: Creating and maintaining your user profile.
• Financial Transactions: Processing deposits and ensuring secure payouts.
• Security: Verifying age and identity to prevent underage gambling and multi-accounting.
• Fraud Prevention: Monitoring patterns to detect and block fraudulent activities.
• Personalization: Tailoring the displayed content and offers to your preferences.
• Legal Compliance: Meeting the regulatory obligations required for gambling operators in the Philippines.
• Marketing: Sending promotional updates only to users who have explicitly consented to receive them.

We do not sell your personal data to third parties. We only share information with:

• Service Providers: Trusted partners who provide payment processing, identity verification, and technical hosting.
• Legal Authorities: When required by applicable law, court order, or to prevent illegal activity.

All partners are required to maintain strict confidentiality and protect your data according to professional standards.

We employ industry-standard security measures to safeguard your information:

• Encryption: Data transmitted between your device and our servers is encrypted using secure protocols.
• Access Control: Internal access to personal data is strictly limited to authorized employees who require it for their job functions.
• Isolation: Payment data is isolated from general account data to minimize risk.
• Monitoring: We continuously monitor our systems for unauthorized access or vulnerabilities.

We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.

Depending on your location and account status, you have the following rights regarding your data:

• Access & Correction: You may request a copy of your data or correct inaccurate information.
• Deletion: You may request the deletion of your account and associated data.
• Portability: You may request that your data be transferred in a structured format.
• Objection & Withdrawal: You can object to specific data processing or withdraw your consent for marketing at any time.

To exercise these rights, please contact our support team via the channels available on this site. Please note that even after account closure, we must retain certain data to comply with anti-money laundering (AML) and gambling regulations in the Philippines.

We retain your personal information for as long as your account remains active. Once an account is closed, we will keep the data for the timeframe required by applicable law in the Philippines to satisfy auditing, legal, and regulatory requirements.

Our services are strictly restricted to individuals aged 18 years and older. If we discover that a minor has created an account, we will terminate the account immediately and take steps to return any deposited funds to the legitimate owner.

Parents or guardians who become aware of a minor using our platform should report the account to our support team immediately.

Some of our technical and service providers may operate outside the Philippines. By using our services, you acknowledge that your data may be transferred to these jurisdictions. We ensure that appropriate safeguards are in place to protect your data regardless of where it is processed.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We recommend checking the "Last Updated" date at the top of this page periodically to stay informed.

If you have any questions about this Privacy Policy or how your data is handled, please reach out to us through our official support channels.